Terms & Conditions
Last Updated: 6/10/22.
Please read through these terms and conditions carefully when purchasing on our website, sergedenimes.com.
By registering or placing an order through the website you confirm that you have read, understood and agreed to these terms and conditions in their entirety. We reserve the right to change these terms and conditions at any time, we recommend that you revisit this page regularly to keep informed of the current terms and conditions which apply to your use of the site.
This website is owned and operated by Serge DeNimes Ltd (“Serge”).
Our registered office address is:
East Bridge House, East Street, Colchester, Essex, C012TX
Our Company Number is:
Our VAT Registration Number is:
You can find everything you need to know about us and our products on our website before you order. We also confirm the key information to you in writing after you order by email. Sometimes we reject orders, for example, because a product is unexpectedly out of stock, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
At Serge Denimes we adhere to the Consumer Contracts Regulations, which are designed to give you rights when shopping online to cover you if things go wrong. These rules apply to all orders made online, via electronic communications such as email or phone.
Please note that the order is only considered accepted once it has been dispatched by us after we have received full payment.
All contracts are concluded in English.
For distance or off premises sales we must provide you with the following:
- Information about ourselves, including a geographical location and contact details, which can be found at the top of this page.
- A description of the goods or services.
- The total price for the goods, or a way in which the price will be calculated.
- How you will pay for the goods, and when they will be provided to you.
- All additional delivery charges and other costs (or let you know if you may need to pay).
- Details of any right to cancel, right to a refund, and when this does not apply, as well as who pays for the cost of returning the items.
A description of the goods or services
Here at Serge we try to make all information as clear as possible, including detailed product photos and descriptions.
We take every reasonable care to ensure that product descriptions, measurements, and supplied sizings are accurate, but there may be slight variations between these and the goods supplied.
Whilst we try to display the colours of our products accurately on the website, the actual colours you will see depends on your device's display which is outside of our control and may differ slightly.
If we're making or supplying the product to measurements you provide, you're responsible for making sure those measurements are correct.
When ordering products with a stone they may appear slightly different to the images on screen due to stones being cut from larger rocks to ensure each ring is unique. This is not a product fault, and is down to the texture and pattern of the source stone. Each stone is unique and subsequently the stone within the image on the website will rarely be the same as the stone you receive due to variations mentioned above.
All images used across the website, through email and other marketing materials are for illustrative purposes only.
Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website, and we reserve the right to cancel the order.
Serge shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
All products are subject to availability. If a product is no longer available we will inform you as soon as possible.
All of our delivery services are considered a working day service, which means Monday to Friday. When calculating delivery times we do not include weekends and bank holidays or public holidays.
We at Serge are responsible for the condition of goods until they are received by you, or by someone you have nominated to receive them on behalf, such as a neighbour, defined by the address you provided when placing the order.
We are liable for the services provided by the couriers we employ. If the product fails to be delivered within 30 days, or within the agreed specified delivery period (whichever is longer), then you have the right to cancel the purchase and get a full refund.
If the order is not received within the specified delivery period we may offer a refund at our discretion, however if our supply of your product is delayed by an event outside our control, such as an extreme weather event, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, you can contact our Customer Service Team: email@example.com to end the contract and receive a refund for any products you have paid for, but not received, less reasonable costs we have already incurred.
Your parcels will always be sent to the delivery address provided on your order. If you supply the wrong address we cannot be held responsible for the delivery.
All parcels must be shipped to a secure location. In the event that a package has been signed for but the customer has not received it then you are responsible for finding the item. We will not replace items which have been lost or stolen once delivered. In this situation please get in touch with us immediately.
For more information on the delivery services we provide please see our: Delivery Information Page.
The total price for the goods
All prices on the site are provided in Pounds Sterling (£). If you are located outside of the UK we provide the use of a service which will automatically adjust the pricing based on your location.
Prices will be shown based on the location of your hardware you are visiting the website on. If your IP address is hidden, you will see Pounds Sterling (£) by default. If your IP address is public, then you will be redirected to one of the websites that will display the prices in your local currency. You can select the flag of your country and pick the relevant local/glocal currency to view the product in.
If you need to change this, please click the flag icon on the page to change the currency or country.
We take every reasonable care to ensure that product prices are accurate when they are displayed to you on the website, and when you make your order. Should any information be incorrect then we reserve the right to cancel the order once it has been placed, before it is accepted.
The price of any product is in force at the date and time of your order, we may change the price of any product before you place your order. We will inform you if a product’s price is higher than stated, and you may cancel the order before it is accepted by us.
How you will pay for the goods
All goods and services provided by us are required to be paid for at the time of the order.
We provide a range of payment methods, based on your geographical location, and we receive the rights to restrict any of these payment methods for any reason.
Should you have any problems or questions related to payment please contact us as soon as possible to resolve the issue.
We provide the following payment gateways (where applicable):
- Shopify Pay
- Paypal Payments
- Global-e Payments (We offer over 200 local payment gateway and finance options per country, when you check out you will be able to pick these options).
- Klarna Finance
- ClearPay Finance
At our discretion we may charge interest on late payments. If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
If you purchase your order via the Klarna Finance payment gateway you will need to contact them regarding any issues with payment.
We cannot access your terms of your agreed payment with them, and cannot access any data due to privacy laws. Nor can we provide any help regarding missed or late payments.
We cannot contact Klarna on behalf of you, the customer.
For more information please refer to your payment agreement information provided by Klarna, or visit their website:
If you purchase your order via the ClearPay Finance payment gateway you will need to contact them regarding any issues with payment.
We cannot access your terms of your agreed payment with them, and cannot access any data due to privacy laws. Nor can we provide any help regarding missed or late payments.
We cannot contact Clearpay on behalf of you, the customer.
For more information please refer to your payment agreement information provided by Clearpay, or visit their website:
Our 15% off student discount is offered by a third party provider, Student Beans. When you order using a student discount you must enter your unique discount code at the checkout. We cannot add the discount after you have made the purchase. Please ensure you do so before you finalise your purchase.
Student Beans members receive 15% off purchases with a valid Student Beans membership. This discount is only valid for Student Beans members and is non-Transferable. This code will be provided via the Student Beans portal and will be a single use, 1 time code.
Please note, you cannot use your discount during seasonal promotions.
We reserve the right to terminate the discounts at any time without notice.
When goods will be provided to you
Deliveries dispatched from us will have different time frames depending on the Geographical location of the delivery address. We use various delivery methods and suppliers to ensure delivery is prompt and as fast as possible to most locations.
We reserve the right to change the method of delivery, such as the delivery company, before the order has been accepted. Should we need to change the method of delivery with any special requirements we will notify you.
We aim to dispatch all packages as quickly as possible, with most being dispatched within 24-72 hours of the order date. We provide tracking information on orders which can be accessed via your Account Panel, or by getting in touch via our Contact Us Page.
All goods will be delivered within a maximum of 30 days, or within the agreed specified delivery period (whichever is longer).
For more specific location based information, or information about delivery types and suppliers please see our: Delivery Information Page.
Additional delivery charges and other costs
Orders made through our website can sometimes be subject to additional charges, based on your geographical location, or other factors.
Import and Customs Duties
Serge has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.
For shipments outside of the UK we make use of a service that will attempt to calculate any additional charges, however we cannot be held responsible for any delays or extra charges when passed through customs.
Please note that recipients outside the EU will be responsible for any Import Duties, Clearance Fees, or Brokerage fees, or any other changes. For these locations we operate on a Delivery Duty Unpaid Basis (DDU). We would recommend that you contact your local customs authority to determine a landed cost price prior to purchase completion.
We have a third party called Global-E that has an option to pay for Duties/Taxes at checkout. Should you not use this, you are responsible for all payments due to deliver the order.
Right to cancel
For most of our products bought online or over the telephone, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.
Your right to cancel an order for goods made at a distance starts from the moment you place your order, and ends 14 days from the date we deliver it.
If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.
You can't change your mind about an order for:
- products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
- goods that are made to your specifications or are clearly personalised; and
- goods which become mixed inseparably with other items after their delivery.
You have to return your product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the product.
Products must be in the same condition when returned to us as they were when they delivered, and in their original packaging. We reserve the right to reject a cancellation on this basis, but may offer you a partial refund based on the quality of the returned item or product.
The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
Hygiene Related Non-Returnable Items
Please note that once opened we cannot offer returns or exchanges on the following items due to hygiene reasons:
- Ring Sizers
- Face Masks
Please note that we may still offer a return or exchange if agreed with our team. If this is the case then we will require the item back in order to process a refund or exchange. If you have disposed of the item we will not be able to refund or send a replacement to you.
Please note that sale items are non-refundable, but are returnable for website store credit. The products will need to be returned with original packaging and in re-sellable condition. Failure to do so will result in the order being resent out to you.
We can change products and these terms
Changes we can always make. We can always change a product:
to reflect changes in relevant laws and regulatory requirements,
to make minor technical adjustments and improvements. These are changes that don't affect your use of the product.
We can suspend the supply of a product. We do this to:
i. deal with technical problems or make minor technical changes;
ii. update the product to reflect changes in relevant laws and regulatory requirements; or
iii. make changes to the product (see We can change products and these terms).
We can withdraw products
We can stop providing a product, such as a subscription for goods. We let you know at least 7 days in advance and we refund any sums you've paid in advance for products which won't be provided.
We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us if:
i. you don't make any payment to us when it's due and you still don't make payment within 14 days of our reminding you that payment is due;
ii. you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product; or
ii. you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us.
We don't compensate you for all losses caused by us or our products
We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.
Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
A business loss.It relates to your use of a product for the purposes of your trade, business, craft or profession.
Right to a Refund, and Returns
We reserve the right to refuse a refund outside of the 14 day right to cancel period, however we offer a longer return period on a per-product basis. We may also offer an exchange or credit at our discretion.
If entitled, you should get a refund within 14 days of either us getting the goods back, or you providing evidence of having returned the goods (Such as a proof of postage receipt), whichever is sooner.
We don't refund any extra you have paid for express delivery or delivery at a particular time.
If we offer to collect your goods we should refund you 14 days from the date you informed us that you wanted to return the item.
For more information on how to return a product, please see our Returns Page.
If you handle the product in a way that would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value.
If you're sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.
Faulty Item Returns
We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law.
Clothing and Accessories
Returns of faulty clothing and accessory items will only be accepted if the goods were faulty when delivered to you. We at Serge take every effort to check your purchase thoroughly for any faults before sending them out to you.
All items returned as faulty will be inspected on receipt and any items deemed subject to fair wear and tear will not be accepted as faulty.
We will replace a faulty item if a replacement is in stock and available. If you do wish to be sent a replacement then please let us know when contacting us for the return.
If your jewellery item is delivered faulty, or becomes faulty within 1 month of your order being placed, we can refund or exchange the item.
Items which become faulty within 3-6 months of being purchased can be exchanged for the same product. If that same product is no longer available we will offer store credit which you can use towards another purchase.
Items that become faulty over 6 months of being purchased cannot be returned or exchanged.
If you have a faulty item please get in contact with us, including photos and details of the fault, along with your order number.
Please note that Earrings cannot be returned, due to hygiene reasons.
Over time, Gold Plating will fade if they come in contact with anti-bacterial gel, water and soap regularly, remove them before washing your hands or applying anti-bacterial gel.
Avoid wearing while exercising, as sweat can take off the coatings and also whilst you are sleeping.
We also advise you to avoid wearing it in the shower, or getting it wet.
We suggest that once you are done wearing your jewellery for the day, place it back in its Serge velvet pouch to protect it, ready to wear again the next day.
Our adjustable jewellery items are left open, so they can be stretched open to get on, and closed tighter to secure. Please remember that Silver is very soft metal so when doing this be very gentle and do not repeat this too often as the material will wear down.
Please note that if you do not follow these precautions, the jewellery will be affected and we cannot accept returns or exchanges for wear and tear.
Who pays for returning items
Who pays for the returning of the items varies based on your Geographical Location.
Please note that when refunding your postage we must refund the basic cost of delivering the goods. If you have opted for an enhanced service (such as weekend delivery, or world wide shipping).
We offer free returns for UK Customers. If for any reason you want to send back products you have purchased you can do so via our Returns Portal. If you have any issues using the portal, please email firstname.lastname@example.org and a member of staff will support you.
If you opt to return an item outside of the Returns Portal then we can only cover the basic cost of returning the goods. If you have opted for an enhanced service such as next day delivery we cannot refund the extra cost.
For more information please visit our Returns Page.
EU / Worldwide
If for any reason you want to send back any products you have purchased then you must use our EU / Worldwide Returns Portal.
We do not offer free international returns unless the product has arrived to the customer damaged or we have made an error and sent the incorrect item.
If you opt to return an item outside of the Returns Portal then we cannot cover the cost of the return, and this must be paid by the customer. Any parcels returned to us outside of the returns portal and are lost cannot be refunded or exchanged.
For more information please visit our Returns Page.
Ownership of rights
All rights, including copyright in this website, are owned by or licensed to Serge. Any use of this website or its contents, including copying or storing it or them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of Serge. You may not modify, distribute or re-post anything on this website for any purpose.
Our trademarks include (amongst others) the Serge DeNimes name and logo, and your use of this website does not grant you any rights to use our trademarks.
This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Other important terms which apply
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract. If you're unhappy with the transfer you can contact our Customer Service Team to end the contract within 14 days of us telling you about it and we will refund you any payments you've made in advance for products not provided.
You can only transfer your contract with us to someone else if we agree to this. We may not agree to this.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.