FAQ

Late or Missing Refunds

If you do not see the credit posted on your statement, please double check and see if the refund is pending. Then contact your credit card company/bank, it may take...

Returns / Exchanges

All return and/or exchange requests must be filed within 14 days of receipt of the order by emailing us at hello@sergedenimes.com. Please let us know the reason for the return/exchange...

Refunds

If you do not see the credit posted on your statement, please double check and see if the refund is pending. Then contact your credit card company/bank, it may take...

Sale Items

Only regular priced items may be returned, sale/clearance items are final sale and cannot be returned.

Exchanges

Processing an exchange can take up to 14 business days once we receive the return. A new order will be created provided the item is in stock* and tracking information...

Return Shipping

To return/exchange your item, please email us at hello@sergedenimes.comThe customer is responsible for paying shipping costs for returns and exchanges. W hen you are returning or exchanging an item, please email...